Privacy Policy - Rana Cabs Private Limited™ | 🚗

Overview

Privacy Policy 🔒 Last Updated: August 5, 2026

Welcome to Rana Cabs Private Limited™️. We value your privacy and are fully committed to protecting your personal information. This comprehensive Privacy Policy explains how we collect, use, store, safeguard, and manage your data when you use our website, mobile platforms, or direct booking channels for our core services—including self-drive car rentals, two-wheeler bike rentals, local and outstation taxi services, airport transfers, and trusted third-party hotel booking facilitation. By accessing our platform, registering an account, or booking any of our services, you expressly consent to the collection, use, and processing of your information as outlined in this Privacy Policy.

1. Information We Collect 📝 To deliver safe, seamless, and legally compliant transportation services, we collect specific categories of information from our users:

 Personal & Contact Details: Full name, phone number, WhatsApp number, email address, and permanent or billing address.

 Verification & Driving Credentials: Government-issued identification documents (such as a valid Passport, Voter ID, or other official identity proofs—excluding restricted national identifiers) and a valid driving licence or International Driving Permit (IDP) required for self-drive and bike rentals.

 Trip, Location, & Telematics Data: Details regarding your pickup and drop-off locations, travel dates, selected vehicle category (hatchback, sedan, mini SUV, full SUV, 4x4, luxury, or super premier cars), GPS tracking data, and vehicle telematics monitoring records for safety and asset protection.

 Payment & Transaction Details: Information concerning advance booking payments, security deposit transactions, and GST-compliant invoicing records.

2. How We Use Your Information 🚗

We use the collected data strictly for operational, security, and customer-care purposes, ensuring you receive personalized and reliable service:

 Booking Confirmations & Updates: To process reservations instantly and dispatch booking confirmations directly via WhatsApp, SMS, and Email.

 Identity & License Verification: To verify eligibility requirements (such as age limits, valid driving permits, and identity credentials) to ensure legal compliance and vehicle security.

 GPS Tracking & Safety Monitoring: To monitor vehicle security, fleet health, and live locations through our integrated GPS tracking and telematics systems—especially for outstation trips, mountain expeditions (such as Leh-Ladakh and Spiti Valley), and long-distance travel.

 Service Delivery & Logistics: To coordinate free airport transfers at Delhi, Chandigarh, and Amritsar airports, free home/station deliveries across Punjab, Haryana, and Delhi, outstation cab pickups, or third-party hotel stays.

 Customer Support & Backup Assistance: To reach out to you during roadside assistance requests or to dispatch immediate vehicle backup support in the rare event of a technical snag.

3. Data Security, Protection, & Document Handling 🛡️

 Secure Storage: We treat your personal records, contact numbers, and verification documents with the highest level of confidentiality. All physical and digital customer data is stored securely with restricted administrative access.

 No Unauthorized Sharing: We do not sell, rent, or trade your personal information to third-party marketers. Your data is only shared with trusted partners (such as hotel accommodation providers when facilitating your stays or insurance companies during valid claims) strictly to complete your requested bookings.

 Traffic Violations & Legal Compliance: In the event of traffic infractions, e-challans, speeding fines, or legal liabilities incurred during the rental period, relevant data (including driver logs and time stamps) may be shared with law enforcement or traffic authorities as required by applicable law, with corresponding penalty amounts recovered from the renter.

 Misuse & Asset Protection: Any unauthorized attempt to transfer, pledge, mortgage, or illegally dispose of company vehicles (such as keeping or pledging the vehicle) is treated as a severe breach of agreement. In such cases, GPS location tracking logs, verification files, and customer records are immediately handed over to legal and law enforcement authorities for asset recovery and criminal prosecution.

Business Name: Rana Cabs Private Limited™️

Address: Taxi Stand Main Market Near Bus Stand, Sector 33-D, Chandigarh – 160020

Phone / WhatsApp: +919041412141

Email: Info@ranacabs.com

Location: Chandigarh, India