Terms & Conditions - Rana Cabs Private Limited™ | 🚗

Overview

📄Terms & Conditions - Rana Cabs Private Limited™ | : Last Updated: August 21, 2026 | 🚗

Welcome to Rana Cabs Private Limited™. These Terms and Conditions constitute a legally binding contract between Rana Cabs Private Limited and the customer governing the access and use of our services, including self-drive car rentals, taxi services, hotel bookings, and bike rental services. By reserving any service or making a payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions without limitation or qualification.

1. 📝 General Eligibility & Verification Rules

* Age Limit & Verification: The primary hirer and driver for self-drive cars and bike rentals must be at least 21 years of age. While initial document verification may take place remotely via WhatsApp or online channels, our team conducts a mandatory physical inspection at the time of vehicle pickup. If any discrepancy, doubt, or age eligibility issue is detected on the spot during physical verification, Rana Cabs Private Limited reserves the right to cancel the booking immediately without any liability or refund of advance booking amounts.

* Mandatory Physical Pickup & Agreement Policy: Regardless of who makes or books the reservation, the rental agreement will be executed strictly with the individual who physically arrives at our location for vehicle pickup. We will collect the documents exclusively from this visiting person, execute the agreement in their name, and hold this person liable for every aspect of the rental and vehicle safety.

* Document Requirements for Indian Customers: For Indian customers, verification requires checking the original driving license and [Aadhaar Redacted] card. If these documents are not in hard copy, digital versions via DigiLocker running on the mobile device are accepted, from which we take photocopies. Additionally, one post-dated bank cheque is required as a security check. This security cheque is returned immediately upon successful vehicle return. If the customer does not have a security cheque, they may submit their original passport instead, which will also be returned immediately upon successful vehicle return.

* Document Requirements for International / NRI Customers: For international customers, verification requires the international driving license, passport copy (front and back), visa photocopy, and return flight ticket. Additionally, one post-dated bank cheque is required as a security check. If the customer does not have a security cheque, they may submit their original passport instead, which will be returned immediately upon successful vehicle return.

* Fake, Forged & Edited Document Liability: All identification, driving licenses, and supporting documents provided by the customer must be authentic and legally valid. If a customer submits fake, forged, tampered, or digitally edited documents, Rana Cabs Private Limited will immediately reject the booking and initiate strict legal action against the individual under all applicable criminal sections and provisions of the law for fraud, cheating, and forgery.

* Third-Party Handover Prohibition: If the primary customer hands over the rental vehicle to any third party for use, upon detection, we reserve the right to recover our vehicle instantly and initiate strict legal action.

* Driving License Criteria: Drivers must possess a valid, original Indian or International Driving Permit (IDP) held for at least 1 year. Learner licenses are strictly prohibited.

* Right to Refuse/Cancel: We reserve the right to verify all documents thoroughly. If, at the time of delivery or any point during the process, we have any doubt regarding the customer's identity, the validity of documents, or the customer's intent, we reserve the right to cancel the booking.

2. 🚗 Self-Drive Car Rental Terms

* Exclusive Personal Self-Drive Use & Commercial Ban: All vehicles are strictly licensed and provided exclusively for personal self-drive car rental purposes. Using our vehicles for any commercial activity, public transport operations, or app-based aggregators is strictly prohibited. If detected, we reserve the right to recover our vehicle instantly.

* Vehicle Type & Compliance: We provide vehicles with government-authorized black-and-yellow commercial plates.

* Daily Kilometer Limits & Extra Charges: The standard per day kilometer limit is 200 kilometers. If a customer drives the vehicle beyond this limit, additional charges will apply per extra kilometer based on the specific vehicle category, such as hatchback, sedan,mini SUV, full SUV, 4x4 vehicles, or luxury cars. However, if a customer rents the vehicle for more than 30 days (exceeding a month), there will be no kilometer limit applied.

* GPS Tracking & Mandatory Device Policy: All vehicles are equipped with pre-installed GPS tracking devices. Tampering with, disconnecting, or removing the GPS device is strictly prohibited. If a customer removes or disables the GPS unit, Rana Cabs Private Limited reserves the right to initiate strict legal action against the customer alongside a mandatory penalty charge of ₹5,000.

* Monitoring & Remote Shutdown: All vehicles are equipped with GPS tracking. If we suspect, detect, or receive reports of vehicle misuse, we reserve the right to remotely disable the vehicle and seize it immediately. In such cases, the security deposit and any paid rent shall be non-refundable.

* Dashboard Alerts, Pre-Inspection & Breakdown Liability: Vehicles are tested, inspected, and handed over in optimal working condition. If any warning light or dashboard alert turns on during the trip, the customer must immediately halt the vehicle and contact us for guidance.

* Misuse, Hill Areas & Clutch Plate Liability: All vehicles are handed over in sound running condition after a mandatory test drive. If a customer drives the vehicle and experiences clutch plate failure, burning, or damage due to mishandling, the full cost of the clutch plate replacement plus total repair charges shall be borne entirely by the customer.

* Brake System, Noise & Rotor/Disk Damage Liability: Vehicles are thoroughly inspected and handed over with fully functional braking systems. If a customer hears any unusual scraping or squealing noise from the brakes (after 50 km of running or at any point), they must report and address it immediately. If the customer contacts us right away upon hearing the noise and gets the normal brake pads replaced, the replacement cost will be paid by the company. However, if the customer ignores the sound, continues driving, and causes secondary physical damage to components like drums, discs, or brake pads, the full repair and replacement cost of the damaged drums, discs, and pads shall be entirely chargeable to and paid by the customer.

* Fuel Return Policy: Vehicles are handed over with a specific fuel level and driving range. Customers must return the vehicle with the exact same fuel level and driving range. No refunds or adjustments will be provided for any excess fuel left in the vehicle.

* FASTag Policy & Balance Usage: Customers are responsible for recharging and using the FASTag according to their travel requirements. Tampering with or damaging the FASTag carries a replacement charge of ₹1,000. Unused funds in the FASTag upon return will not be refunded.

* Key Loss & Duplicate Key Replacement Liability: If a vehicle key is lost or damaged, the full cost of obtaining a brand-new official replacement key through authorized channels shall be borne entirely by the customer. Unauthorized duplicate keys are strictly prohibited.

* Cleanliness, Seats & Interior Spillage/Vomit Charges: Vehicles are handed over in a clean and sanitized condition. Returning a vehicle in an abnormally dirty condition attracts a standard cleaning charge of ₹1,000. Seats or interiors soiled due to spillage or vomit will incur a full dry-cleaning and restoration cost of ₹2,000.

* Accidental & Physical Damage Liability: For damage costs under ₹50,000, the customer is directly liable for repairs. For major accidents over ₹50,000, the customer must use authorized channels for repairs and pay the daily rental rate for the duration the vehicle is non-functional.

* Puncture, Tire Care & Damage Liability: Tire punctures and flat tires are generally the responsibility of the renter post-handover. However, driving on a flat tire resulting in tire damage will be charged at the full price of a brand-new replacement tire.

3. 🏔️ Authorized Routes, State Tax & High-Altitude / 4x4 Terrain Terms

* Strict Route & Destination Controls: Vehicles must be driven exclusively along pre-informed and authorized routes without prior explicit permission to alter destinations.

* State Tax & Border Entry Responsibility: While operating outside Chandigarh and Punjab, the customer is solely responsible for paying all applicable state taxes, entry fees, and border permits.

* Penalties for Unpaid State Taxes: Entering any state without paying the required state tax resulting in government penalties, traffic fines, or heavy challans ranging from ₹20,000 to ₹21,000 or more shall be the absolute responsibility of the customer.

* Leh-Ladakh, Spiti Valley, Winter & 4x4 / Snow Terrain Liability: Any damage sustained during operation in high-altitude or snow-heavy terrains such as 4x4 system wear, differential issues, or clutch plate strain caused by rough driving or deep snow shall be the sole responsibility of the customer. DPF failure due to sub-zero temperatures rests entirely upon the customer.

4. 🚫 Prohibition of Pledging, Sale & Unauthorized Transfer

* Absolute Ban on Pledging, Selling, or Sub-Leasing: Vehicles rented from Rana Cabs Private Limited remain the exclusive property of the company. Customers are strictly prohibited from pledging, selling, mortgaging, sub-leasing, or transferring possession of the vehicle under any circumstances.

* Strict Legal Action: Any attempt to pledge, sell, or illegally transfer the vehicle will be treated as criminal breach of trust, theft, and fraud, triggering immediate legal action and vehicle recovery.

5. 🚨 Abandonment, Tampering & Severe Misuse

* Strict Legal Action for Desertion & Property Tampering: Abandoning the vehicle, destroying keys, tampering with the FASTag, or fleeing leaves the customer liable for immediate criminal and civil legal action along with all towing and recovery expenses.

6. 🛑 Traffic Violations, Challans & Legal Penalties

* Customer Responsibility for Traffic Fines & Challans: All traffic e-challans, fines, speeding tickets, and court challans arising from the vehicle's usage are the sole responsibility of the customer.

* Challan Cost plus Additional Penalty Fee: For any traffic violation incurred during the rental period, the customer shall be liable to pay the actual challan cost plus an additional penalty charge of ₹5,000.

7. 🚕 Taxi & Chauffeur Drive Service Terms

* Duty Hours & Kilometers: Day limits and kilometer calculations apply as per the selected package.

* Tolls, Parking & State Taxes: Highway tolls, parking, and state entry taxes are extra and must be borne by the customer unless specified otherwise.

* Driver Rest Hours: Chauffeur-driven vehicles are restricted from continuous overnight driving without adequate rest breaks.

* Passenger Limit: The number of passengers must not exceed the legal seating capacity of the vehicle.

8. 🏍️ Bike Rental Service Terms

* Helmet Rule: Wearing a helmet is legally mandatory for both the rider and the pillion.

* Maintenance & Damage: The renter is responsible for daily basic checks and any damage caused by rough driving or crashes.

* Riding Territory: Bikes must not be driven outside authorized state borders without prior approval.

9. 🏨 Hotel Booking & Accommodation Terms

* Check-in/Out & IDs: Standard timings apply. All occupants must carry valid government-issued IDs.

* Policies: Guests must comply with property rules. Damage to hotel property will be charged directly to the guest.

⚖️ Additional Legal & Financial Clauses

* Payments: Bookings are confirmed upon receipt of advance payments. Deposits are processed within 24 to 48 hours post-inspection.

* Governing Law & Jurisdiction: These Terms and Conditions are governed by the laws of India. Any legal disputes or claims shall fall under the exclusive jurisdiction of the competent courts located in Chandigarh, India.

🏢 Corporate Contact Information

* Business Name: Rana Cabs Private Limited™.

* Address: Taxi Stand Main Market Near Bus Stand Sector 33 D, Chandigarh 160020

* Phone / WhatsApp: +91 9041412141

* Location: Chandigarh, India